How to Contact Evony Customer Support (October 2026)

For Evony players with a bug, a lost item, a payment problem or an account question. Checked October 31, 2026.

Short answer: To contact Evony customer support, open Settings in the game and choose Customer Support. You can open a ticket, send an email that fills in your Player ID and server, or message the team. For bugs, Evony also asks for a report with your ID, ticket number, device, version and time.

See Evony Pink Gems pack prices

In late October 2026, Evony's official Discord had a run of complaints about support, plus bug reports about missing PvP reports and lost stamina items after version 5.37.0. Those are single player reports, not confirmed by Evony. But they show many players do not know the fastest way to get help.

Here is every channel, in the order that works best.

Option 1: the in-game ticket (best for most problems)

1. Tap the three-dot icon at the bottom right of the game screen.
2. Open Settings and scroll down.
3. Tap Customer Support.
4. Under Ticket, tap Go.
5. On the My Tickets page, tap the message icon at the bottom right to open a new inquiry.

A ticket keeps your history in one place and gives you a ticket number. You need that number for the bug report template below.

Option 2: email from the game

In the same Customer Support menu, tap Go under Email. Your email app opens with your Player ID, Player Name and server filled in. A 2024 GamingonPhone guide says Evony replies to the same address within 72 hours. Do not delete the filled-in details.

Option 3: message the team

The third option connects you to a live agent. The same guide warns agents are often busy, so use it for simple questions and the ticket for anything with evidence.

Option 4: official Discord and Facebook

Evony runs an official Discord with a bugs-report channel and an official FAQ, and an official Facebook page. In Discord, Evony asks players to first raise a ticket or email in the game, then post using its template:

Never share your password or login details with anyone in Discord, even someone claiming to be staff.

Before you open a ticket

• Update the game. Many display bugs go away on the latest version.
• Restart the game and check again. Some rewards, like healed troops after battlefields, only show after a restart.
• Check your in-game mail. Event rewards and compensation often arrive there.
• Check the official Discord announcements. If Evony already knows about a bug, the post may say when it will be fixed or how it will be compensated.

How to write a ticket that gets fixed

• One problem per ticket.
• Exact numbers: "lost 700 stamina items at 14:20 server time", not "lost a lot".
• Screenshots or a short video, especially for battle reports and item counts.
• Your game version and device.
• Be polite and short. A clear ticket is the fastest one.

MrYours posted a video on a bug that could hurt All-Star runs, This Glitch Could Cost You Your All-Stars. It is a good reminder to report problems fast, before an event ends.

After you send it

Keep your ticket number. Reply in the same ticket instead of opening new ones, because duplicates can push you back in the queue. If support asks for more details, send them in one message with screenshots. If a problem hits many players at once, check the announcements first; Evony sometimes sends compensation to everyone by in-game mail after a fix.

Payment problems

If you bought in the game and did not get the items, open a ticket with the date, the pack name and the purchase record from Apple or Google. For App Store or Google Play billing questions, the store's own support handles refunds.

Watch out for scams. The official Discord has had posts offering huge Pink Gem amounts for tiny prices, and account sellers. Real Evony staff will not sell you gems in a DM.

For spenders and alliance leaders

If you spend a lot, keep simple records: date, pack, price and a screenshot of the item arriving. It makes any ticket fast to solve.

Leaders: pin a short "how to report a bug" message in your alliance chat with the template above. When a bug hits during Server War or All-Stars, ten clear tickets with the same details get attention faster than one angry post.

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More Evony guides: how to top up Evony, the Evony web store, gift codes.

Packsify is an independent service, not affiliated with Evony or its publisher.

Sources: GamingonPhone support guide, App Store listing, Evony Facebook page, Evony's official Discord (bugs-report template, October 2026).

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