Privacy Policy

Privacy Policy

Packsify LLC (“Packsify,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and services (collectively, the “Services”).

We only collect personal information necessary to provide our Services, prevent fraud, comply with the law, and improve user experience. We never sell your personal information, and we only share it when needed to deliver our Services or meet legal obligations.

We do not buy or sell personal data. We do not share your account information with third parties for advertising purposes. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human involvement.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric identifiers.

This Privacy Policy is reviewed at least quarterly and updated as needed to reflect changes in laws, technology, and our practices.

By using Packsify, you agree to the practices described here. If you do not agree, you must stop using our Services immediately.

1. Overview

We collect:
- Account details such as your name, email, username, and password.
- Payment and billing details to process your transactions.
- Order details such as game title, purchase amount, and screenshots for order fulfillment and fraud prevention.
- Device and usage data such as IP address, browser type, and activity logs to secure your account and improve our Services.
- Communications you send us to provide support.

We use your information to:
- Process orders and payments.
- Verify identity for security purposes.
- Prevent fraud, abuse, and unauthorized transactions.
- Provide customer support and respond to inquiries.
- Improve and secure our Services.
- Comply with legal requirements.

2. Information We Collect and Why

Information You Provide Directly – Account registration details, payment information, order details, and any information shared in communications with us. Used to provide Services, process transactions, prevent fraud, and offer customer support.

‍Information Collected Automatically – Device details, browser type, IP address, approximate location, and usage patterns. Used to secure accounts, detect suspicious activity, and improve user experience.

‍Information from Third Parties – Payment confirmation, fraud risk assessments, or identity verification data from payment processors, verification services, or legal authorities when required.

You are responsible for ensuring the information you provide is accurate, complete, and up to date.

3. How We Use Your Information

We use your information to:
- Provide, process, and fulfill your orders.
- Verify your identity when necessary for account security.
- Prevent, detect, and investigate fraud or abuse.
- Respond to support requests and resolve disputes.
- Improve our Services, security, and user experience.
- Comply with applicable laws and enforce our Terms of Service.
- Send service-related notifications and, if you consent, marketing communications you can opt out of at any time. Opt-out requests for marketing communications are processed within 10 business days.

4. How We Protect Your Information and Your Account

We take your security and privacy seriously. Every part of our process is designed to protect your account details and personal data.

Temporary account access. Some orders require our team to temporarily access your game account, solely to complete the purchase you requested. Access is limited to that purpose: a trained team member completes your order and logs out, and nothing else on your account is viewed, changed, or used.

How access is protected:

- Credentials are encrypted in transit and at rest.

- Access is limited to trained, authorized team members bound by confidentiality agreements.

- Credentials are never shared outside the authorized team and are removed after your order is completed.

- All employees and contractors with access to personal data complete privacy and data protection training.

- An official Google or Apple store receipt exists behind every purchase.

For a full explanation of how we keep accounts safe, see Is Packsify Safe.

Security commitments. If we ever experience a data breach likely to risk your rights or freedoms, we will notify you without undue delay and within legal timeframes, and inform relevant authorities when required. We may engage independent security auditors to review our systems and practices, and we address any findings as part of our commitment to ongoing improvement.

5. Data Minimization and Retention

We collect and retain only the minimum personal information necessary.

Retention periods and reasons:

‍Account data – kept while active and for up to 2 years after closure for fraud prevention.

‍Order and transaction records – kept for 6 years to comply with tax and accounting laws.

‍Support communications – kept for up to 3 years to resolve disputes.

Personal data stored in backups is subject to the same security controls and retention schedules as live systems, and is deleted or anonymized when the backup is cycled out.

We may retain certain information beyond our standard retention periods when necessary to resolve ongoing disputes, comply with investigations, or enforce our agreements, in accordance with applicable law.

When no longer needed, data is securely deleted or anonymized.

6. Legal Bases for Processing

For users in the EEA, UK, and similar jurisdictions, we process personal data based on:

- Contract performance.
- Legitimate interests (fraud prevention, service improvement).
- Legal obligations.
- Consent (where required).

These principles apply globally.

7. Sharing Your Information

We share data only when necessary:

- With secure payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.
- With trusted service providers for hosting, analytics, fraud prevention, and support, and with the Alliance partner you choose to support, as described in the Sharing within the Alliance Program section below.
- To comply with lawful requests. We only share with authorities when legally compelled, and will notify you where the law allows.
- In case of a merger, acquisition, or asset sale.

We do not share your personal information with game publishers except for fraud prevention, dispute resolution, or legal requirements.

Third-party providers such as payment processors have their own privacy policies - we encourage reviewing them before use.

8. International Data Transfers

Your data is primarily stored in secure servers in the United States. When transferred abroad, we use safeguards such as Standard Contractual Clauses and review them regularly for compliance. We will notify you if the legal basis for transfers changes.

9. Your Rights

Depending on your location, you may:

- Access your data.
- Request corrections.
- Request deletion.
- Restrict or object to processing.
- Receive a portable copy.
- Withdraw consent for specific processing.

To exercise rights, email legal@packsify.com from your registered account email. We may require proof of identity.

You may also complain to your local data protection authority if you believe your rights have been violated.

We will not discriminate against you for exercising your privacy rights.

10. Rights for California Residents

You may:

- Know what we collect and how it’s used.
- Request deletion of your data, subject to exceptions.
- Opt out of sale/sharing (we don’t sell).
- Receive equal service and pricing regardless of exercising rights.
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11. Rights for Canada and Brazil

Under PIPEDA and LGPD, you have similar rights to GDPR, including access, correction, deletion, and consent withdrawal. Requests are handled as in Section 9.
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12. Cookies and Tracking

We use cookies to:

- Keep you signed in.
- Remember preferences.
- Improve performance.
- Analyze usage.

You can disable cookies in your browser, though some features may not function.

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13. Automated Decision-Making and AI Use

We may use automated tools to detect fraudulent or unauthorized transactions. Any decision impacting your access to our Services is reviewed by a human before becoming final.

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14. Children’s Privacy

Our Services are not for individuals under 18. We do not knowingly collect their data. If we discover a user has misrepresented their age, we will immediately delete their personal information, terminate their account, and refund any unused credits where applicable.

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15. How to Delete Your Account

You can request deletion of your account and personal data at any time by emailing legal@packsify.com from your registered account email. We will delete or anonymize your data, subject to the retention periods in section 5 and any legal obligations. For general account questions, contact us at info@packsify.com.

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16. Privacy Impact Assessments

Before launching any new product, feature, or process involving personal data, we assess its privacy impact and implement safeguards.

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17. Transparency Reporting

We may publish periodic transparency reports summarizing the number and type of lawful requests we receive for personal data, how we responded, and any other disclosures made, in line with applicable laws.
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18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated date appears at the top of this page. Significant changes will be communicated through the Services or by email. Continuing to use Packsify after changes take effect means you accept the updated policy.

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19. Contact Us

Our registered business address is:

Packsify LLC
30 North Gould Street, Sheridan, WY 82801, United States

The only official method to contact Packsify regarding privacy or legal matters is by email at legal@packsify.com.
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For general service or account support, please use our customer service channels listed on our website.