• Payment Operations: Own Stripe, Revolut, and crypto processors end-to-end. Reconcile every transaction daily, reduce failed payments, and maintain 99%+ reliability.
• Chargeback Management: Lead dispute strategy and win processes. Keep chargebacks below 0.5% of GMV, maintain >45% win rate, and protect processor relationships.
• Cash Flow & Billing: Own the full lifecycle of Packsify Credits—from purchase to usage to refund. Keep balances accurate and cash flows predictable to 5% variance.
• Financial Intelligence: Use AI tools and data analytics to model cash, forecast growth (13-week rolling), and simulate risk. Turn finance into strategic advantage.
• Compliance & Controls: Build KYC for high-spend players (≥$1k/month), manage GDPR/PCI requirements, and maintain 95%+ KYC completion rates.
• Reporting & Dashboards: Deliver real-time financial dashboards and close books in ≤5 days. Build systems that make manual tracking obsolete.
• Cross-Team Leadership: Partner with Product, Operations, and Growth to guide decisions through payment and financial logic.
• Build the Foundation: Create SOPs, document processes, and shape what the finance team will look like as you hire your first team member and scale.

• Financial Clarity: Every dollar tracked, every account reconciled, every risk visible.
• Payment Reliability: 99%+ uptime on payment processing, failed transactions minimized through automation and backup methods.
• Risk Control: Chargebacks ≤0.5% GMV, dispute win-rate ≥45%, and 95% KYC completion for whales.
• Operational Stability: Cash flow predictable to 5% variance, month-end closed in ≤5 days, zero surprises.
• Automation & Insight: AI-powered dashboards and reporting that make manual tracking obsolete.
• Future-Ready Foundation: Scalable, compliant, and AI-enabled payment operations that support 10x growth—and a clear path to building your team.

• 3-8 years managing payment operations or finance operations at fast-moving startups (not Big 4 or traditional banking).
• Proven hands-on experience with Stripe, Revolut, and/or crypto payment processors, daily operational use, not just "familiar with."
• Chargeback management track record: Achieved <0.5% chargeback rate and >40% dispute win rate.
• Built or managed compliance for digital products (KYC, GDPR, PCI), not just corporate tax compliance.
• Daily user of AI tools (ChatGPT, Claude) and automation (Make, Zapier) for real work tasks.
• Experience working cross-functionally with product, operations, or growth teams.
• Strong data skills: ClickUp, Sheets, Xero, or lightweight BI tools.
• Player-coach mentality: Build systems first, lead by doing, then scale through hiring.

Bonus points if:

• Built payment or finance systems in gaming, fintech, or stored-value products.
• Implemented automated reconciliations or real-time cash forecasting.
• Led or partnered directly with founders on financial strategy.
• Technical skills: Python, SQL, or API integrations.

• Your experience is only traditional banking, Big 4, or large corporates (you need startup payment ops background).
• You've never used Stripe, Revolut, or crypto processors operationally.
• You have zero chargeback or dispute management experience.
• You're a tax specialist or pure accountant (we need payment operations, not accounting).
• You need hand-holding, long planning cycles, or corporate structure.

This role IS for you if:

• You've scaled payment operations at a startup and want to build from the foundation.
• You live in Stripe dashboards and know payment processors inside and out.
• You've fought chargebacks, won disputes, and built fraud prevention systems.
• You thrive in chaos, automate aggressively, and think like an operator.
• You want ownership: Build the payment operations function, then hire and lead your team as we scale.

• Remote, with overlap in European time zones.
• Competitive base salary: $25k–$45k + performance bonus.
• Full-time, high-impact, high-autonomy.
• Foundation role: You'll build the payment operations function and grow into leading a team as Packsify scales.