Payment Operations (Core Focus)

• Own Stripe, Revolut, and crypto processors end-to-end: deposits, withdrawals, reconciliation, and exceptions.
• Drive dispute management: improve win rates, protect processor relationships, submit evidence fast.
• Implement payment recovery systems: smart retries, backup methods, and decline optimization.
• Optimize processor costs and routing to maximize margin on every transaction.
• Build KYC workflows for high-spend players with automated triggers and high completion rates.

Finance Operations (Foundation)

• Reconcile every transaction daily: match processors to orders, allocate fees, track reserves, update accounting.
• Build and maintain weekly cash forecasting so leadership can make confident spend decisions.
• Track deferred revenue per customer and ensure accurate revenue recognition.
• Close the books fast with clear accruals, clean reports, and audit-ready documentation.
• Enable spend rails: define budget gating rules based on cash position and payback periods.

Systems Building & Training (Scale)

• Create SOPs, templates, and dashboards for all back office processes so they run without you.
• Write technical specs for the dev team on payment system improvements and integrations.
• Train the team to execute daily operations independently within 6 months.
• Build the foundation to hire and lead a 2-person back office team as we scale.

• Payment reliability: Transactions process smoothly, disputes are handled in <48h, processor relationships stay healthy.
• Financial clarity: Every dollar is accounted for, reconciliation is accurate, cash forecasting enables confident decisions.
• Risk control: Chargebacks stay low, dispute win rates improve significantly, KYC completion rates hit targets for high-value players.
• Team autonomy: The team executes daily operations independently, freeing you to focus on optimization and growth.
• Scalable foundation: Systems and processes support 3-5x growth without breaking or requiring constant firefighting.

Must-haves:

• 3-5 years hands-on payment operations experience (Stripe required; crypto and Revolut are bonus).
• Proven chargeback management: achieved strong rates and win percentages, with metrics to back it up.
• Built systems from scratch: reconciliation templates, dispute SOPs, KYC workflows, or cash forecasts—AND trained others to use them.
• Finance operations fundamentals: can build reconciliation processes, maintain forecasts, and understand revenue recognition.
• Cross-functional collaboration: worked with product, ops, or growth teams to solve payment and finance challenges.
• AI and automation mindset: daily user of AI tools and automation platforms to streamline operations.
• Startup experience: 2+ years at a fast-moving startup or fintech as an employee (not consultant work).
• Player-coach mentality: comfortable building systems yourself first, then training others to run them.

Bonus points if you have:

• Payment operations experience in gaming, fintech, or stored-value products.
• Implemented smart retry logic, decline recovery flows, or billing cadence optimization.
• Led payment operations directly with founders at high-growth startups.
• Technical skills like Python, SQL, or API integrations with payment processors.
• Experience with Xero, QuickBooks, or similar accounting platforms.

This role is NOT a fit if:

• You've never used Stripe, Revolut, or similar processors operationally (not just "managed a team using them").
• You have zero chargeback or dispute management experience.
• You prefer structure, long planning cycles, and corporate processes over startup speed.
• You're a pure manager who wants to delegate from day one instead of building systems yourself first.
• Your experience is only traditional banking, Big 4, or large corporates without startup payment ops background.
• iGaming/betting/casino background only (our gaming commerce disputes are fundamentally different from gambling chargebacks).

This role IS a fit if:

• You've built payment or finance operations systems that others still use after you moved on.
• You live in Stripe dashboards and know payment processors inside and out.
• You've fought chargebacks, improved win rates, and have the metrics to prove it.
• You thrive in fast-moving environments where you build the foundation instead of inheriting someone else's systems.
• You want ownership: build the back office function, then hire and lead your team as we scale.

• Remote, global, any timezone.
• Base salary: $30-50K USD annually + performance bonus.
• Employment: Full-time, high-impact, full-autonomy.
• Growth path: Build the back office (Year 1) → Hire and lead a 2-person team (Year 2) → Scale into Head of Finance & Operations as Packsify grows.