🌍 Remote | Full-Time | Global
At Packsify, rapid growth brings new challenges. Our Customer Support team is at the heart of it all, and while our Shift Leads have built a solid foundation, we now need someone to lead the leaders - elevating performance and ensuring every process runs better than the day before.
That’s where you come in.
As CS Shift Lead Manager, your job is to coach, develop, and hold our Shift Leads accountable.
You’ll help them become better leaders, own their results, and stay focused on the KPIs that matter.
You’ll be in the details — spotting weak points, creating solutions, and ensuring our support stays fast, thoughtful, and player-first.
This is a hands-on leadership role — not “check-in once a week.” You’ll be in the trenches, tracking progress, reinforcing clarity, and owning results.
If you need lots of structure handed to you or shy away from tough conversations, this role may feel overwhelming.
But if you thrive on clarity, take ownership naturally, and enjoy coaching others toward real growth — you’ll feel right at home here.
We move fast, give direct feedback, and expect accountability from everyone — including leadership. And we’ll support you every step of the way.
At Packsify, our culture isn’t just a part of what we do—it’s who we are. We live and breathe our core principles:
Our expert team works collaboratively to provide you with exceptional, personalized service, enhancing your gaming experience every step of the way.
We empower our team to take full ownership, enabling them to quickly address your needs and ensure outstanding outcomes.
We prioritize clarity and disciplined execution, helping you achieve maximum gaming impact with minimal effort.
Our passion means we never stop improving. Expect continuous upgrades, new services, and smarter solutions tailored to keep you at the top of your game.
For a deeper dive into our ethos, we encourage you to read our full culture memo.
It’s the best way to understand our company, our team, where we are today, and where we plan to go.