🌍 Remote | Full-Time | Global

CS Shift Lead Manager

Lead the leaders. Drive results. Build the support org we’re known for.

Role

At Packsify, rapid growth brings new challenges. Our Customer Support team is at the heart of it all, and while our Shift Leads have built a solid foundation, we now need someone to lead the leaders - elevating performance and ensuring every process runs better than the day before.

That’s where you come in.

As CS Shift Lead Manager, your job is to coach, develop, and hold our Shift Leads accountable.

You’ll help them become better leaders, own their results, and stay focused on the KPIs that matter.

You’ll be in the details — spotting weak points, creating solutions, and ensuring our support stays fast, thoughtful, and player-first.

This is a hands-on leadership role — not “check-in once a week.” You’ll be in the trenches, tracking progress, reinforcing clarity, and owning results.

Responsibilities

Team Leadership: Coaching Shift Leads into confident, effective managers—setting the standard yourself when necessary.
Performance Metrics: Tracking and improving KPIs like CSAT, resolution speed, and quality (QA).
Operational Excellence: Identifying weak points and rapidly implementing solutions to make our systems more robust and scalable.
Clear Communication: Ensuring transparency, accountability, and consistent feedback across all levels of your team.
Team Results: Taking full ownership for team outcomes and proactively driving solutions

Packsify is not for everyone

If you need lots of structure handed to you or shy away from tough conversations, this role may feel overwhelming.

But if you thrive on clarity, take ownership naturally, and enjoy coaching others toward real growth — you’ll feel right at home here.

We move fast, give direct feedback, and expect accountability from everyone — including leadership. And we’ll support you every step of the way.

Location & compensation

Monthly compensation between $1,500–$2,000, depending on experience and impact
Performance-based bonuses—your success is our success.
Clear career growth path—deliver results and you’ll rapidly advance into senior leadership.
Full ownership and autonomy—make decisions that matter.
Health and wellness benefits, fitness perks, unlimited vacation, and fully flexible remote work.
An exceptional global team—smart, passionate colleagues working together to disrupt mobile gaming.

Our Culture

Our principles are the standard we hold ourselves to. The right person for this role will align with them, live them, and push the team forward through them.