%20(19).png)
.svg){kind=small}
🌍 Remote | Full-Time | Global
At Packsify, every player interaction matters — and our Customer Support Agents are on the frontlines. As we grow, we need more than just solid answers. We need consistent excellence, faster resolutions, and a culture that scales.
That’s where you come in.
As Customer Support Agent Manager, your mission is to develop our agents into high-performing pros. You’ll coach, motivate, and hold them accountable — while also diving into the systems and processes that power their work.
You’ll spot inefficiencies, streamline workflows, and implement tools that make the team faster and smarter. You’ll balance strategy with action, showing up when it matters and owning your results.
If you prefer staying in the background or shying away from workflow ownership, it might feel overwhelming.
But if you thrive on clarity, coaching others, and making things better every day — you’ll love it here. We move fast, give honest feedback, and expect results with empathy.
Our principles are the standard we hold ourselves to. The right person for this role will align with them, live them, and push the team forward through them.
.png)
Be the kind of teammate others fight to keep. High performance, honest feedback, and ownership of your growth keep the team sharp.
.png)
Freedom comes with responsibility. With context and transparency, you act like an owner, speak up, and make the call.
.png)
Do less, but better. Cut the noise, commit to what matters, and execute with discipline.
.png)
Fuel from passion and pressure. Push harder, learn faster, recharge, and come back stronger.
.png)
.svg)
.svg)